Accountancy
109
Agriculture, Fishing
2
Finance, Insurance
107
Call Centres
0
Catering & Hospitality
105
Construction, Property
130
Customer services
73
Defence/Armed Forces
55
Education
2
Electronics
80
Engineering, Manufacturing 110
Graduate, Trainees
66
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74
Human resources
62
IT & Internet
436
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65
Management consultancy 57
Marketing, Advertising, PR 83
Media, Creative
7
Non-profit, Charities
1
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11
Recruitment sales
79
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80
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Sales
139
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11
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Security
0
Senior appointments
12
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3
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5
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15
Other
64
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 241 |
| Post:French Customer Care Representative
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Glasgow
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| The announcement text: |
French Customer Care Representative
Location:
Luton, UK (25 miles north from London)
Salary is between £15000 - 17000 + benefits
Project Background:
The company is a 300 seat, multi-lingual and multicultural customer care centre that provides customer service to owners of vehicles across 20 European countries.
Job role * Activities * Responsibilities:
Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from customers and dealers.
General day-to-day duties include:
· generally dealing with only French speaking customers
· initially focusing on answering inbound telephone calls
· working on own initiative to follow up and resolve the issues raised by customers
· understanding and applying the policies of the company to resolve the enquiries raised
· liaising with business partners - i.e. dealers, field managers and internal departments to develop action plans and resolutions
· delivering excellent customer service in a professional, polite and clear manner
· logging of all contacts and following up on action plans using a case management system
· using modern computer technology - including Word and other Windows packages
· role develops to include responding to correspondence in the form of letters, emails and faxes
· participate in a shift system which currently stands at 07:00 - 15:15 and 08:00 - 16:15 GMT, Monday to Friday
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| Contact information |
| Employer: |
|
| Email: |
103@birminghamcareer.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-26 23:23:23
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